How Testel Supports Franchisees with Industry-Leading Tools and Systems

At Testel, we’ve built a strong reputation not only on our commitment to workplace safety but also on our dedication to supporting our franchisees with best-in-class tools and systems. With years of experience in the industry, we know what our clients need and have used this knowledge to create solutions that make our franchisees’ jobs easier and more efficient. Central to this is our proprietary management system, the TES, which has been designed to streamline processes and ensure quality service delivery at every level.

Tailored Support for Franchise Success

Testel understands that successful franchises are built on a solid foundation of support, clear communication, and easy access to tools. TES has been developed with these priorities in mind, focusing on providing a reliable, user-friendly platform that meets the specific needs of our franchisees. Whether it’s scheduling, client management, reporting, or compliance tracking, TES has been tailored to support franchisees as they grow their businesses, reduce administrative burdens, and deliver exceptional service.

Franchisees don’t just get access to TES; they gain a system that evolves. Our team continuously improves TES to add new capabilities that reflect the ever-changing needs of our clients and franchisees. This proactive approach means our franchisees are always equipped with the latest tools to succeed and stand out in a competitive market.

Enhanced Site Management with Google Maps Integration

A key feature in TES’s recent updates is our integration with Google Maps. By integrating site management capabilities directly with Google Maps, we’re making it simpler for franchisees to organise and coordinate their operations across various client sites. For franchisees who manage multiple locations, this integration offers several benefits:

Efficient Route Planning: Google Maps integration allows for optimal route planning and real-time navigation, making it easy for technicians to navigate between client sites efficiently. This saves time, reduces travel costs, and helps ensure that services are delivered on schedule.

Improved Site Coordination: Franchisees can quickly locate and visualise client sites within their service area, simplifying the scheduling process and reducing the chances of miscommunication or delays. This added layer of organisation makes it easier to manage multiple clients, ensuring that no site is overlooked or underserved.

Real-Time Updates: By linking client information with Google Maps, franchisees can keep clients informed of technician arrival times and update schedules dynamically. This level of communication improves client satisfaction and builds trust, reinforcing the quality service Testel is known for.

Building Long-Term Client Relationships

Testel franchisees are known for building strong, long-term relationships with clients. Part of this is due to our TES platform, which simplifies client management and provides valuable insights into each client’s history, service needs, and preferences. TES enables franchisees to:

• Access historical data and maintenance records for each client, making it easier to deliver personalised and informed service
• Quickly schedule follow-up appointments or maintenance services, ensuring that client needs are met proactively
• Send automated reminders and service updates to clients, demonstrating Testel’s commitment to attentive, responsive service
• These features not only contribute to client satisfaction but also foster client loyalty and trust, a cornerstone of Testel’s reputation in the industry.

A Culture of Continuous Improvement

At Testel, our commitment to franchisee success goes beyond providing tools; it’s about creating a culture of continuous improvement. We actively seek feedback from our franchisees to refine TES and add new features that address real-world challenges. Whether through improved reporting capabilities, streamlined compliance tracking, or enhanced communication tools, each update is designed to strengthen the franchisee-client relationship and reinforce the high standards Testel upholds.

Join a Growing Network of Supported Franchisees

With our focus on providing strong tools, an intuitive management system, and a collaborative culture, Testel franchisees are better positioned to thrive in their roles and grow their businesses. Our TES platform ensures that Testel franchisees can focus on what matters most—providing clients with safe, reliable, and high-quality service.

At Testel, we’re committed to giving our franchisees everything they need to succeed. If you’re ready to join a network that prioritises your growth, efficiency, and client satisfaction, Testel offers the tools and support to help you make it happen.

Would like to learn more, visit: testel.com.au/franchises/